All products sold in our shop have a manufacturer’s warranty. You can find it in the additional information tab below images of every product.

All products sold in our e-commerce store have a warranty supported by our suppliers. 

For questions related to your order status, please contact us at [email protected].

Please send an email to [email protected].

Payment methods are accepted via Credit Card (Visa & Mastercard).

While standard shipping can take anywhere from 4 to 10 business days, most express shipping will take between 1 to 3 days.*

We use a variety of courier companies and delivery services: free, standard and express. In-stock products are normally dispatched between 24 hours after the order has been placed. If a redirection or redelivery is required, it must be discussed directly with the local courier company. Most of our products offer free shipping. Alternative delivery options prices are calculated at checkout.  

We only ship within Australia at the moment.

Most courier companies will send emails with your order status, which include a tracking number.

After your order has been placed, a confirmation email will be sent to you with shipment details.

Please make sure to check your Spam folder. If not, please contact us with your details at [email protected].

Invoices are automatically generated and sent after every purchase. Please contact us at [email protected].

Some products are delivered from different vendors. Each of them has different shipment policies.

Delivery day and time must be discussed with the courier company.

To see the status of your order, please see the order confirmation to find your ID track number.

Stock issues or technical glitches can happen from time to time, and we work with all parties to rectify the situation as soon as possible.

To cancel or change your order, please contact [email protected] as soon as possible. CETS will reserve the right to accept or reject your request. 

To edit or cancel an order after it has been placed, please send an email to [email protected]. CETS will reserve the right to accept or reject your enquiry.

To edit your address, please send an email to [email protected]. Please, take into account that we’ll need to discuss any change with our vendor and courier.

Custom-made products and equipment that have been purchased on pre-sale will take longer to be delivered, and every case is different. To get any updates on them, please contact us at [email protected].

Your order most likely will be cancelled due to stock issues. You’ll be notified by someone on our team explaining the situation.

Getting a refund will take approximately two business days.**

To report a damaged product, please contact [email protected] with contact details, your invoice, and a report that includes photos.

CETS will reserve the right to accept or reject a product after it has been purchased. For any request or question, please send an email to [email protected].